Refund policy

FASOBO – Return & Refund Policy

At FASOBO, we pride ourselves on providing premium, durable, and stylish leather products. Customer satisfaction is at the core of everything we do. If you're not completely satisfied with your purchase, we’re here to make it right.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Item must be unused, in its original condition, and in original packaging.

  • Return request must be initiated within 5 days of receiving the product.

  • You must provide a valid proof of purchase (order number or receipt).

  • Customized, personalized, or monogrammed items are non-returnable, unless defective or damaged.

2. Non-Returnable Items

Items that are not eligible for return include:

  • Sale or discounted items

  • Customized or personalized products

  • Gift cards

  • Items damaged due to misuse, negligence, or regular wear and tear

3. Return Procedure

To initiate a return:

Note: Customers are responsible for return shipping costs, unless the item was sent incorrectly or is defective.

4. Refunds

After receiving and inspecting your return:

  • You will be notified via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days via your original payment method.

  • Please note: Shipping fees are non-refundable.

5. Exchanges

  • If you received a defective, damaged, or wrong item, FASOBO will offer a free exchange or replacement.
  • Please report the issue within 2 days of receiving your item.

6. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

7. Contact Us

We’re here to help with any questions related to returns or refunds:

🌐 Website: www.fasobo.com
📧 Email: fasobo.official@gmail.com
📞 Phone/Whatsapp: +92 340 5533444
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM (PKT)